First-Line Supervisors of Gambling Services Workers

SOC code 39-1013 · O*NET-SOC 39-1013.00 · Little to some preparation needed

First-Line Supervisors of Gambling Services Workers pay

U.S. national figures, May 2025 BLS survey · How we got this number

Median pay

$63,820

a year

Hourly

$30.68

per hour

10th$41,400Median$63,82090th$84,750

The solid band is the middle 50% of workers; the bar spans the 10th to 90th percentile.

Average pay

$64,830

$31.17 per hour

Middle 50%

$51,340 – $75,770

25th to 75th percentile

Full spread

$41,400 – $84,750

10th to 90th percentile

People employed

26,010

nationwide

National U.S. figure, May 2025. Local pay can be higher or lower.

10th percentile: $41,400; $19.90/hr
25th percentile: $51,340; $24.68/hr
Median percentile: $63,820; $30.68/hr
75th percentile: $75,770; $36.43/hr
90th percentile: $84,750; $40.75/hr

What does a first-line supervisors of gambling services worker do?

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

The tasks that matter most day to day

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Perform paperwork required for monetary transactions.
Respond to and resolve patrons' complaints.
Greet customers and ask about the quality of service they are receiving.
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Monitor payment of hand-delivered jackpots to ensure promptness.

How to become a first-line supervisors of gambling services worker

Most people in this role hold high school diploma or the equivalent (such as a ged) — 48% of workers surveyed reported it as their level of education.

Preparation level: zone 2 — Little to some preparation needed

Education: Usually requires a high school diploma or GED, though some occupations may not.
Experience: Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
Training: Ranges from a few days to one year of on-the-job training.

See all zone 2 occupations →

Education reported by people doing this job

High School Diploma or the equivalent (such as a GED)48%
Some College Courses17%
Post-Secondary Certificate12%
Associate's Degree or other 2-year degree11%

Common questions

How much does a first-line supervisors of gambling services worker earn?

The national median is $63,820 a year. The full range runs from $41,400 at the 10th percentile to $84,750 at the 90th — entry pay sits closer to the lower figure, and experience, licensing and specialisation move you up the range.

Can you become a first-line supervisors of gambling services worker without a degree?

Yes — this occupation sits in preparation zone 2, meaning the typical entry route is usually requires a high school diploma or GED, though some occupations may not. A four-year degree is not the standard requirement, though licensing or certification may still apply.

Skills and knowledge you need

Core skills

Monitoring3.9/5
Active Listening3.8/5
Speaking3.8/5
Reading Comprehension3.6/5
Critical Thinking3.6/5
Writing3.4/5

Knowledge areas

Customer and Personal Service4.5/5
Mathematics3.9/5
English Language3.9/5
Administration and Management3.8/5
Computers and Electronics3.7/5
Education and Training3.5/5
Economics and Accounting3.4/5
Public Safety and Security3.3/5

Transferable strengths: Service Orientation, Social Perceptiveness, Time Management, Coordination.